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Making a complaint about the Public Guardian

 

Step 1

You can lodge complaints about any Office of the Public Guardian service via letter, telephone, fax or email (visit Contact Details).

We welcome written complaints because they ensure that there is an accurate summary of the issues that need a response.  If you are unable to provide a written complaint, we will assist you.

Step 2

The Public Guardian will review any complaint received, and ensure that there is an acknowledgement of the complaint.

Step 3

The complaint will be investigated which may include seeking further details from you, the staff involved, and/or other relevant parties.

The investigation will determine if the complaint is:

  • Upheld
  • Partially upheld
  • Dismissed

The Public Guardian reviews all matters that fall into the first two categories to determine the impact on our service provision and if necessary, improvements are implemented.

Step 4

A response is provided to you detailing the outcome of the investigation.

If you are satisfied, then the matter is closed.

If you are still dissatisfied, the Public Guardian will provide you with advice of the relevant external review options available, such as the Ombudsman, or the Guardianship and Administration Board.

If you have any further questions, please contact the Public Guardian.