The Office of the Public Guardian operates an emergency after-hours service. This service is limited to urgent matters only, which cannot await action on the next business day. Urgent matters may arise regarding an existing represented person, or a potential new emergency guardianship order.
In relation to an existing represented person “urgent” means that a substitute decision is required by the guardian immediately. If a decision can wait until the next business day, your contact with the Office of the Public Guardian should be deferred until then. Notification of an injury or even the death of a represented person does not warrant after hours action, unless there is an associated decision required by a guardian urgently.
In rare circumstances a new emergency order may be required out of hours. In such cases, you should make contact with the Office of the Public Guardian via our after-hours telephone service, on 6165 6767. Your call will be directed to the on-call guardian who will consider your request and explore with you whether there are any alternatives to an emergency order.
The following circumstances may not require an emergency guardianship order:
If, after considering all the circumstances, it appears that an emergency order is warranted, the matter will need to be referred to a member of the Guardian and Administration Board for determination. You will need to:
What happens next?
Emergency administration orders will not need to be made out-of-hours: The Public Trustee is unable to take any urgent action outside normal business hours as financial institutions are not available.